How many days before I receive my order?

• For Metro Manila: Delivery takes 2-4 days.
• For areas outside Metro Manila: Expect delivery within 3-5 days.
• Reside within NCR? We offer same-day delivery! Simply choose FLASH 24H at checkout.

What if I want to cancel my order?

We strictly do not accept cancellations of orders. However, you may send us a message at our social media channels for any cancellation-related issues and we will address your concern on a case-by-case basis.

I want to edit the items in my order. Can I do this?

Once your order has been placed, you won't be able to edit the items in it. This is to prevent delays or mix-ups in the preparation of your order. We hope you can double-check your items before proceeding to checkout, so that you're assured a worry-free shopping experience. This policy also applies to items that were accidentally ordered, multiple orders of one item, and requests to combine orders.

What are my payment options?

We have numerous payment methods you can choose from namely: Credit card, Bank Deposit, and GCash. Just select your preferred payment method upon checkout.

For Bank Deposit, you may transfer online or go to any branch of Unionbank or Bank of the Philippine Islands (BPI) to make over-the-counter transactions. Kindly send a complete screenshot on our social media accounts. These will be manually verified with our bank and internal staff, so allow us 1 to 2 banking days to acknowledge payments. (No operations on weekends and holidays) Don't worry! your sneaker care loot is still reserved just for you!

Why is the COD option unavailable?

Our stock is very limited and that is the reason why we cannot offer cash on delivery.

How do I pay via Bank Deposit?
You may opt to pay via Online Transfer at any branch of your chosen bank. After paying, simply message us on Facebook and instagram with a screenshot of transfer confirmation within 24 hours. A clear photo works, too! Make sure the following details are visible and clear: Reference Number, Amount Transferred, Date and Time of the transfer.

Remember the deadline! 

How do I pay via GCASH?

During Checkout, select the GCASH option.  You will receive an invoice email with instructions from payments@kickswrap.ph within the day. This email contains all the details you need to complete your purchase.

How do I know if my payment went through?

When in doubt, check your email. If your payment successfully went through, you should have received an Order Acknowledgement email. If you can't find this email in your inbox, you might want to check your spam folder, just in case.

If you didn't get an Order Acknowledgement email, chances are your payment did not go through successfully. Send us a message at our social channels.

Is there a question not covered in our FAQ? Feel free to send us a message on our social media accounts.